Questions & Answers

• What are your standard payment terms? Half the amount of the package chosen (including assistant's fee) is paid as the non-refundable deposit amount when the contract is signed. The balance, including any travel & hotel fees is due on or before the date of the wedding or event..

• How many months in advance do I need to reserve your services for my wedding date? I like to work with couples at least 6 months before the wedding if possible, but have booked brides only one month before the wedding who decided they were in need. For peak wedding months, you should try to book me at least 8 months in advance to secure your date preference..

• What is your event cancellation policy? In the event your wedding is canceled, the deposit is non-refundable, but the balance will not be due. The only exception is if the wedding is canceled two weeks or less from the originally scheduled event date, and in that case, the balance will be due as well. This is due to the fact that with so little time, I could not book another wedding for that date..

• What is your customer satisfication cancellation policy? I have never encountered a problem with my client satisfaction, so there is no set policy on this. I would hope that in the event my client was not satisfied for some reason, that we could come to an agreeable understanding about the steps to take. However, if I have not broken the contract in any way, the deposit is non-refundable..

• How many hours are you on site the day of the wedding/event? If my Platinum package is chosen I am usually on site at least 3 hours before ceremony time, but it depends on the individual circumstances; if I need to be there earlier I will. Also, sometimes I am at the reception site doing tasks for a few hours, then at the ceremony site..

More questions & answers