AllWedding.com Frequently Asked Questions

Question: How does the leads program work?

Answer: You can add as little as $30 into your "Leads Account" these are the funds that you will use to purchase leads from prospective brides (leads start @ $2 each). Each time you purchase a lead that amount will be subtracted to from the funds in your leads account.

For Example:
Add $30 into your leads account, then purchase 4 leads at our minimum fee of $2 you will then have $22 remaining in your leads account that will carry over to the following month. To add funds to your account please login here http://www.allwedding.com/Login.aspx and click "Setup Leads Budget" in the upper right hand corner and then click purchase next to the desired lead.

Question: How do I edit my listing?

Answer: Please login to your account; once you are logged in you will see on the left hand side a link which reads “My Listing” This section allows you to change/update your advertising information such as url, teaser text, and brochure body text with an easy to use WYSIWYG editor. Simply make your changes and click "Update Listing".

Question: How do I view my requests/leads?

Answer: Please login to your account; once you are logged in you will see on the left hand side a link which reads “My RFPs/Leads” This section will show a break down of all requests/leads that you received in the last 365 days, you may also use the drop down menu to view leads that you received from the last year through the last 24 hours. You can view all request/lead information by clicking the prospective clients name, you can also delete any requests/leads that you are no longer wish to consider.

Question: How do I request a lead credit?

Answer: You may request a credit by submitting a ticket at our help desk.  Please type the words "Lead Credit" in the subject line, please provide the QID # that you will find next to the lead in your user control panel, with in the body of the ticket type your username email address associated with the account and please describe the reason you are requesting credit.

Question: I received a lead that was below the fee for my services. What should I do?

Answer: Please login to your account; once you are logged in you will see on the left hand side a link which reads “Program Settings” This section allows you to set your request/lead settings. Simply Click "Filters" next to your category under the "Restrictions" heading it is here that you can filter out any options that do not fit your business model or fee, once you establish the entire necessary criteria click "Update Filters".

Question: How much do the leads cost?

Answer: Lead costs vary starting from as little as $2.00, depending upon category. Please login to your account; once you are logged in you will see on the left hand side a link which reads “Program Settings” you will find the minimum lead price next to your category under the heading “Your Price”.

Question: How do I update my service area?

Answer: Please login to your account; once you are logged in you will see on the left hand side a link which reads “Service Area" This section allows you select the area that you service, you have the option of selecting the area by county. On this page find the map of the US click on the state that you service then select any the county/counties that is with in your travel distance and click "Update Service Area"

Question: How do I pause my leads when I'm out of town?

Answer: Please login to your account, once you are logged in you will see on the left hand side a link which reads “Program Settings”. This section allows you to set your lead flow settings. At the top of this page you will see a traffic light, simply click “Update Status” on the drop down menu click on the option that reads “I want to stop getting matched to users seeking my services”. When you return simply use the drop down menu and set your traffic light on Green Status, this will re-start your lead flow. Please note that you will still be charged for the leads you purchased prior to pausing the service,.

Question: How do I view my billing information?

Answer: Please login to your account; once you are logged in you will see on the left hand side a link which reads “Billing History” This section allows you view all billing history for a period of 1 year.

Question: How do I edit my contact information?

Answer: Please login to your account; once you are logged in you will see on the left hand side a link which reads “My Business"  This section allows you to change/update your general contact information such as company name, phone number, email address etc.

Question: How do I add my logo/image to my advertising?

Answer: Please login to your account, once you are logged in you will see on the left hand side a link which reads "My Corporate Logos" - This section allows you to upload a logo that will appear on the category page. Simply click "Update Small Logo" this will navigate to the hard drive, find the desired image and double click.

Question: How do I update my resume and headshot?

Answer: Please login to your account; once you are logged in you will see on the left hand side a link which reads “My Resume” This section allows you to add bio information about yourself where you can enter information such as education, awards, certifications, specialties and more. Simply fill out the information in the fields provided and click "Update Resume"

To add/update our headshot simply click the link the reads "My Headshot" this will navigate to your hard drive, select your image and double click.

Question: How do I add/remove categories

Answer: Please login to your account; once you are logged in you will see on the left hand side a link which reads “My Categories”  This section allows you to add or remove categories that determine the type of leads that you receive, add a check mark next to any category of your choice and click "Update Categories".

Question: How do I add images to my photo gallery?

Answer: Please login to your account; once you are logged in you will see on the left hand side a link which reads “My Photo Gallery” This section allows you to upload images to you the photo gallery found in your store front brochure. Simply click "Upload Photo to Gallery" this will navigate to your hard drive, double click the desired image and repeat the process to upload all desired images.

Question: How do I edit my frequently asked questions/FAQ's?

Answer: Please login to your account; once you are logged in you will see on the left hand side a link which reads “My FAQ's “ This section allows you to enter frequently asked questions about your business. Simply select your category click "Edit Answer" submit the answers to the questions provided and click "Save"

Question: How do I embed a video/virtual tour into my brochure?

Answer: Please login to your account; once you are logged in you will see on the left hand side a link which reads “My Video Channel” This section allows you to add an embed code to the source of your video i.e.. YouTube, locate your video embed code, paste it in the integration field provided and click "Embed Video".

Question: How do I add my social network accounts i.e. FaceBook, Twitter?

Answer: Please login to your account; once you are logged in you will see on the left hand side a link which reads “My Social Network” Do you have a Facebook or Twitter account? This section allows you to add your social network account to your store front profile. Simply type the path that leads to your social media profile and click "Update Integration"

EXAMPLE: facebook.com/yourcompany

Question: How do I "blackout" dates that I am already booked?

Answer: Please login to your account; once you are logged in you will see on the left hand side a link which reads “Blackout Dates - This section allows you to "black out" any dates that you are unavailable to offer services. Simply click the date on the calendar provided this will prevent you from receiving leads on that date.

Question: How do I cancel a leads account

Answer: We miss you already!

To cancel please submit a ticket at our help desk with the subject "Cancel" with in the body of the ticket please type the username email address associated with the account, once we receive your request you will be given cancellation instructions.